Meet the Team

  • Susie Crolla BA Hons MPhil

    I have been Managing Director since July 2005. As well as overseeing the running of the Guild of Letting & Management and the Letting Training Centre, I liaise with clients on business development projects, develop & write training courses, and deliver training, which I am very passionate about

    In my spare-time I cook, practice yoga and kick-boxing, read and travel whenever I can. I am fluent in 3 languages and currently learning Chinese as well as studying for a degree in law.

  • Lucy Ciraolo

    Senior Administrator & Membership Secretary

    01992 479949 info@guild-let.co.uk

    I have working for the Letting Training Centre & The Guild of Letting & Management for 18 years.

    It is my job to deal with compliance & membership. I am responsible for the day to day running of the office and ensure that our clients are taken care of.

    I have known some of our clients for a very long-time – it’s great to have that connection with our customers.

    Outside work I am first & foremost a mum, I enjoy going to the gym, dance and travel.

  • Chantel Ben Desirie

    I have been working alongside Susie since she became MD; My role is to manage the accounts department but I also work closely with Susie on all matters relating to business development.

    I am AAT qualified and have a fascination for figures, mathematics and finance, it’s not everybody’s cup of tea but it is an element of business that drives me.
    Away from work I am a mum to two teenagers; I love travelling, finding really good independent restaurants, reading crime thrillers and spending time with my family.

  • John Coyne LLB Barrister

    Advice Line (Members Only)

    I qualified as a barrister through Birkbeck University several years ago after deciding that the law was quite fascinating.

    I have been working as a trainer and legal consultant with the Guild of Letting & Management for 12 years. I am a private landlord, senior consultant to the National Landlords Association, and run a farm in Norfolk with my partner Jackie. I am, like Susie, an avid reader, I enjoy creative writing and travel.


  • Andrew Truby LLB

    Advice Line (Members Only)

    I work across North London specialising in Block Management & Estate Management. I provide consultancy and training through the Letting Training Centre, as well as support on the Advice Line.

    My interests are varied – I am a keen historian, with a particular interest in first and second World War aircraft.

  • Lisa Clarke

    Advice Line (Members Only)

    I have been working with the Letting Training Centre on a part-time basis providing support through the Advice Line. I run a Sales & Lettings business in Cornwall with my husband so I have an excellent understanding of what our clients need.

    I am a mum of 2, I travel extensively, I am very passionate about music and lead-singer in a band.

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